How to Find a Reliable Denver Roofer
Monday, May 19, 2014
Nowadays you have a lot of options as a consumer. There are likely as many roofing contractors in Denver to choose from as doctors. Some would say you should take just as much care in selecting the one as you would the other. Your goal will obviously be to find a roofer with a capable team of installers/repairmen that is affordable and easy to work with. How then can you decide which ones are truly the professional Denver Roofing Contractors you should do business with?
Interview them. Whether you are talking to a salesperson or the owner themselves they should show pride and enthusiasm in discussing their job. This first contact will tell you a lot about the company you are dealing with.
When meeting with each roofing contractor use the following seven questions to guide you through their interview.
1. What is the full name and address of the company?
Having a company that is nearby increases the likelihood of better and fast service. This will also tell you whether you are working with an established storefront business or a single contractor (which is not a bad thing, but something you should know).
2. Does the company carry insurance?
Worker’s compensation and liability insurance to be specific. If a worker is hurt and the roofing contractor does not have insurance the home owner is liable. Ask to have current certificates sent to you. Do not accept the roofing contractor at their word. They may carry health, life, and auto insurance. Blanket assurances of insurance coverage may refer to these.
3. Is the company a licensed or credentialed roofing contractor?
Denver requires roofing contractors to be licensed or credentialed. Contact the city and county clerk’s office and find out what the specific requirements are for roofing contractors in your area. Even if there aren’t any, still ask your contractor. The truly professional roofing contractors will most likely have proof of license or credential from other entities. Like a manufactures’ installation training certificate.
4. How long has the company been in business?
Longer is usually better. A good basis is more than three years, but everybody had to start somewhere. A new business should not be disqualified from your decision making process, but if everything else is equal. Longer is usually better.
5. Will the company provide referrals or references from previous jobs?
Ask for a list of ten names and phone numbers of recent customers, within the last twelve months. It is not necessary to call all ten, but choose two or three randomly and call. Ask the referrals at minimum four questions. First, did he perform his work on a timely basis? Second, was he responsive when asked for information and changes? Third, did he act as if he cared about the customers interests? Finally, would you call the roofing contractor trustworthy?
6. What is the company’s workmanship warranty?
Some warranties are for one year, some are longer. The length of a roofing contractors warranty is not really as important as customer referrals. Most workmanship errors will be found within the first year, probably the first good storm. The reason this question is important is most roofing contractors will warranty the workmanship, and the manufacture will warranty the product as long as it is installed correctly. Make sure you understand both warranties and ask for a copy of each.
7. What is the company’s track record for solving customer complaints?
Try to find out how your roofing contractor handles problems when they do arise. Request a referral from a job that involved a complaint. Ask the contractor if he has ever lost a job-related court case. Ask if his contractor’s license has ever been suspended and why. Also, in talking to the appropriate authorities, such as the Better Business Bureau and licensing departments, find out if any complaints have been filed against the contractors whom you have interviewed. Many contractors in business for any length of time have been involved in a dispute. Ask how the dispute was resolved, to test your roofing contractor’s reputation.
Your roof is one of the biggest investments you will ever make in your Denver home, and as such, choosing a roofing contractor is not something that should be done without consideration. These interview questions will allow you to get a face to face feel for your potential roofing contractor which will greatly increase your chances of finding a trustworthy and reliable roofer.